Customer Service

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Students that study the BTEC level 2 in Customer Service take the qualification over one year.  They will study 6 topics/units all of which are assessed via coursework.  The topics are shown below.

Customer Service Level 2

Term

Year 11+

1

Customer Service Principles and Health and Safety

2

Understanding Customer Service and Health and Safety

3

Communicating with customers and Social Media

4

Handling customer problems and Social Media

5

 

N.B. Some projects are slightly longer / shorter than the actual terms.

 

Curriculum – Customer Service Level 3

Students that study the BTEC level 3 in Customer Service take the qualification over one year.  They will study 6 topics/units all of which are assessed via coursework.  The topics are shown below.

Customer Service Level 3

Term

Year 12+

1

Customer Service Delivery and improving customer service

2

Customer Service Delivery and personal and professional development

3

Productive working relationships and Team leading

4

Social Media and Team Leading

N.B. Some projects are slightly longer / shorter than the actual terms.